Self-exclusion

Self-exclusion

If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting Customer Service and requesting a self-exclusion period be applied to your account.

The following Self-Exclusion periods are available:

  • 1 week
  • 2 weeks
  • 1 month
  • 3 months
  • 6 months

We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.

Any unsettled bets with Guruplay at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.

Please note that upon your selected self-exclusion period expiring, your account will be automatically re-activated.

It is possible to revoke Self-exclusion upon written request (and thereafter only after 24 hours has elapsed from the submitted written request), and Guruplay will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.

If you feel that your gambling has become problematic, you have the ability to self-exclude yourself by contacting Customer Service and requesting a self-exclusion period be applied to your account.

The following Self-Exclusion periods are available:

  • 1 week
  • 2 weeks
  • 1 month
  • 3 months
  • 6 months

We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.

Any unsettled bets with Guruplay at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.

Please note that upon your selected self-exclusion period expiring, your account will be automatically re-activated.

It is possible to revoke Self-exclusion upon written request (and thereafter only after 24 hours has elapsed from the submitted written request), and Guruplay will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.

Protection of Minors

In line with our 'over 18s only' policy, here are some steps you can take to protect minorsand prevent them from accessing any Guruplay site or associated information:

  • Do not leave your account logged in and unattended
  • Do not share your username, password, card details or sensitive data with anyone
  • Do not use the “Remember Me” feature if you access Guruplay from a shared computer, especially if you share your computer with children.
  • Untick the 'save password' option
  • Use separate computer profiles for yourself and minors
  • Use child protection software such as Net Nanny or CYBERsitter to filter internet content

If you become aware of any underage user registered at Guruplay, please bring it to our attention immediately by emailing us at [email protected].