Account, Pay out and Bonuses

I. YOUR ACCOUNT

1.1. Single Account

Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close (at our sole discretion) any Duplicate Account (but shall not be obliged to do so).

1.2. Accuracy

You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact [email protected] in order to update your account information. The name that you provide Guruplay at registration must be identical to that listed on your government issued identification.

1.3. Password

The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly. Guruplay can bear no responsibility for unauthorized use or misuse of personal details.

1.4. Verification of Bank Details

If you use a credit/debit card and/or a financial/bank account for transactions at Guruplay, the account/cardholder’s name MUST be the same as the name you used when registering a Guruplay account. Should the name you registered on the Guruplay account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account may be suspended. Should your account be suspended, we recommend that you contact [email protected] for details regarding our verification process.

1.5. No liability

Guruplay shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.

1.6. Dormant / Inactive Accounts

Guruplay will consider an account to be dormant/inactive after a period of 6 months since the last account login. Guruplay shall endeavour to contact the Customer prior to designating an account as Dormant. In case no response is received from the Customer within 7 days of the date on which Guruplay has attempted to contact the Customer, the account will be designated as Dormant.

Once your Customer account has been designated as a Dormant account, Guruplay shall be entitled to charge you a monthly administration fee of €5 (or the equivalent value of the Customer’s chosen currency) (the “Administrative Fee”). The first Administrative Fee will be charged at the end of the 6th month after the last account login was recorded. Guruplay will cease the deduction of any Administrative Fee should the Customer login into his account during the Dormancy period.

1.7. Account Transfers

The transfer of funds between individual accounts is strictly prohibited. It is prohibited for Customers to sell, transfer and/or acquire accounts to/from other Customers.

1.8. Interest

Any funds held in your Customer account shall not attract interest.

1.9. Account Suspension

Guruplay reserves the right to suspend, close or terminate your Customer account at its sole discretion, should you be suspected of:

  1. having unlawfully obtained winnings; or
  2. having violated these Terms & Conditions.

You will be notified of Guruplay’s decision via e-mail. During any suspension period, it will not be possible for you to unlock the account.

1.10. Account Closure

If you wish to close your Customer account, please contact [email protected] for assistance. Our Self-Exclusion procedures are summarised at clause 9.2 of these Terms & Conditions and are set out in detail in our Responsible Gambling Policy.

1.11. Change

Guruplay reserves the right to suspend, modify or remove or add content to the Website or Services at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Services and you shall have no claims against Guruplay in such regard.

II. PAY OUT

2.1. Withdrawals

The minimum withdrawal amount and the time that the withdrawal will take to process, are dependent on the payment method selected, as shown in Withdrawals. Upon Withdrawal request, we may, at our entire discretion, review play activity and confirm the player identification to comply with the “know your client” and anti-money laundering requirements. Further, these time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.

All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in section 5.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the Customer account held with Guruplay must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Direct Bank Transfer, the acquiring bank account must be held in the same name as used during registration of the Customer account. Guruplay reserves the right to require the use of the same payment method for withdrawal as was used to deposit, or a specific payment method at our own discretion.

Please note that withdrawals may experience a slight delay due to our identity verification process and certain deposit methods will require additional verification at time of Withdrawal. In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds.

Where applicable, Guruplay may, at its sole discretion, reverse/refund a Customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.

The maximum total winnings which may be accrued by a given Customer on any day (any 24 hr period) across all products offered by Guruplay is €50,000.00 or currency equivalent (hereafter the “Maximum Daily Payout”).

The maximum Withdrawal amount for any given month (any 30-day period) is €20,000.00 or currency equivalent.

Withdrawals of Casino or Games winnings or funds deriving from such are limited to €2,000 per seven days.

Only one (1) credit/debit card or bank transfer withdrawal per month (any 30-day period) is processed without an additional operational fee. Additional credit/debit card or bank transfer withdrawals may attract an additional operational fee of €5.

Please note that you are unable to withdraw unless you roll over your deposit at least 1 time on odds equal or greater than 1.1 prior to requesting the withdrawal.

2.2. Deposits

The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as shown in Deposits. Further, these time frames are indicative of the regular timescale for deposit confirmation in business days and represent estimates only.

In accordance with our anti-money laundering obligations (please see section 13.3), we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information and/or documentation is not viewed as satisfactory, Guruplay may suspend/terminate the Customer’s account and pass on any necessary information to the relevant authorities.

You are not allowed to use credit or debit cards that are not registered in your name. Should Guruplay detect or suspect that any other person is using the account except for You, then Guruplay reserves the right to suspend or close the account and retain any funds in its absolute discretion.

2.3. Updating Payment Details

Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting [email protected].

2.4. Error

A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. Should funds be credited to a Customer's account or credited to a financial account and/or credit/debit card in error, it is the Customer's responsibility to notify Guruplay of the error without delay. You will forfeit any bonus funds or winnings that result from any such error. In such a scenario, the stake or wager will be refunded to Your Account. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.

2.5. Refunds

Guruplay is not liable for any lag, downtime, server disruptions, or any technical or political disturbance to the game play, or the event upon which bets are placed. Refunds, under such circumstances, may be given solely at the discretion of the Guruplay. Guruplay will always pursue what it deems to be the fairest solution in such cases.

A player may withdraw deposited funds that have been not wagered only upon request by contacting Customer Support at [email protected].

In circumstances where a player makes a deposit by mistake he/she can request a withdrawal by contacting Customer Support at [email protected].

In any other circumstances, refunds may be given solely at the discretion of Guruplay.

The method(s) by which Guruplay pays withdrawal is directly dependent upon the payment method(s) by which the player has submitted his/her deposit(s) in the past, and the amounts of those deposit(s).

In the event the player has spent the account balances in his/her own discretion the policies stipulated in this section are not applicable.

No claims against Guruplay in such regard are viable